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Amanda McCormick

How to Use Social Media for Customer Service

By August 11, 2013

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You probably know you should be using social media to get the word out about your business. You need a Facebook page, and how to navigate a never-ending Twitter stream. You may be experimenting with Pinterest, Google+ or Tumblr.

The use of social media has exploded for all sorts of businesses, and because it's so cost effective, it holds particular attraction for entrepreneurs. But are you using social media to its full potential? 

You might want to consider how you can use social media to provide superior customer service. Here are some tips on how to do it effectively.

Read: 7 Ways to Use Social Media to Provide Better Customer Service>>


August 18, 2013 at 9:03 am

Amanda, great set of checklist type items. Some of the places you mention I have never heard of and will definitely look at them. The real problem here is time. To stay active on these places you must pick and choose your time commitment. Right now I am spending a lot of time on Google +, and Pinterest, but not so much on Facebook. Some of the others i have spent no time on. But your tips are really helpful and give me new ideas and directions to take. Thanks so much.

September 19, 2013 at 1:25 pm
(2) Mike Schneider says:

Definitely also check out the Definitive Guide to Social Customer Service, a free 36-page guide that explores why social for customer service is your most critical business need, and how it can support the interests of your entire organization.


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