Yes, that’s true. Aside from the usual facility that most people identify with a datacenter including 24 hour security, video surveillance, biometric scanners, fire intrusion detection systems, generator and backup power, etc., CyrusOne also offers people space. When you have space for people and not just solutions, you can create solutions that involve people and process. As a result of this space, we’ve been able to come up with some really creative ways to support a number of different companies that have completely different uses.
And your third point was customization – tell us about that.
Our team does a great job of listening to what our customer’s pain points are and then crafting a solution that works specifically for them; we do our best to offer better solutions and more service at a better price. Additionally, we utilize an integrated management platform that enables us to offer customers fully managed services and provide them with complete visibility and control even as they outsource. We can take their environment and create an entire solution instead of them having to piecemeal it together. CyrusOne is able to provide services to our customers within our datacenter or their own location while ensuring the highest levels of security for their data and applications.
Lastly, reliability. For years, we've seen companies advertising 99.999...% uptime. You claim 100% availability. What's the difference? And what does that mean to your customers?
The difference between 99.999% uptime and 100% is the commitment that CyrusOne is making to its customers. When we began constructing our facility we chose to go beyond what was considered traditional standards for a colocation facility and built additional redundancy in plant including electrical and bandwidth capabilities. We are so confident in our infrastructure and its design that we feel obliged to exceed customer expectations and give them more of what they want. We also back up our 100% availability guarantee with a Service Level Agreement (SLA) that provides compensation above what is considered the ‘norm’ in our industry. CyrusOne is committed to providing our customers with the best service at the lowest possible price. By giving our customers more of what they want, including peace of mind, they can focus on running a successful business.
With claims like that, you really put your reputation on the line.
CyrusOne’s steady growth can largely be attributed to our ability to deliver to our customers what we promise as well as doing our best to assist them with their special requests when we can. The end result has been an opportunity for us to enjoy a high reference-ability and build a solid reputation which is important in this industry especially due to the emphasis placed on trust. Keeping our customer base happy has had a large effect on our reputation and our growth in this economic downtime.